Two ways to associate Libronix resource license(s) with your Faithlife account: Associate license Online Call Customer Service After resource license(s) are associated, the resource(s) can be downloaded and indexed in your applications.

Page Contents Check for known problems When to contact the official Logos Technical Support team About Logs Logos (or the Logos Indexer) crashes Using Windows Event Viewer Installation/Update Problems Other Problems or Bugs Check for known problems Logos Help Center (LHC) + Verbum Help Help Center (VHC) Faithlife provides Logos Help Center (LHC) and Verbum Help Help Center (VHC) that have many training and support articles so LHC & VHC search is useful for finding appropriate article(s).

Forum link: http://community.logos.com/forums/ Status: pending Lawrence – Please contact Customer Support at 800-875-6467 for assistance.

Software version:4.0d Reported by Cheryl Gay System Specs: Desktop | Windows experience index 5.9 | ATI HD 5770 Forum link: http://community.logos.com/forums/ Status: invalid Cheryl – I recommend contacting Customer Support for assistance.

If the program continues to crash, please enable logging and post logs on the Logos 4 forum, or contact customer support at 800-875-6467

Official phone assistance for supported LHC Stable releases + VHC Stable Releases is available at 1-800-875-6467 when Faithlife office is open.

Official phone assistance for supported LHC Stable releases + VHC Stable Releases is available at 1-800-875-6467 when Faithlife office is open.

Markdown Support The Media Tool supports the following Markdown syntax (provided the font being used supports them).

Lectionary and Harmony Support For version 5.1+ Wiki: TOC, VTOC, Home Forum: Home, General Page Contents Dynamic text Syntax Bible Harmony support Lectionary support Dynamic text {{dtext ref=Jn 1:1 }} The big feature driving the Lectionary and Harmony support is the addition of a {{dtext ...}} syntax.

Greek 26 – Number Content Issues pertaining to missing or erroneous information.

Missing Resources   Logos 4 Mac Crashes Apple Support Logos 4 Mac Known Problems and Solutions   Downloading   Incomplete or Incorrect Search Results   Kernel Panic   Launch to Home Page or Layout not working   Logging in   Logos 4 Mac Indexer Automatic Launch   OS X 10.8.1 Application Launch   Program Scaling – Blurry Text Display   Reset Logos 4 User Files   Slow Performance   Spinning Beach Ball   Time Machine Backup   Update Error – Want to manually update   Want to downgrade from Beta to Stable Official Logos Mac Support Observation: Official phone support for stable releases is available at 1-800-875-6467 when Logos office open With your permission, Logos can remotely share desktop with you to diagnose issues.

Confirmed Compatible iOS Devices NOTE: iOS 10.0 and below are no longer supported.

Forum link: http://community.logos.com/forums/ Status: invalid If indexer crash has not been resolved, please provide logs or contact Customer Support.

Logos Email Addresses Wiki: TOC, VTOC, Home Forum: Home, General academic@logos.com – academic sales bible@logos.com – site feedback for bible.logos.com books@logos.com – feedback on books.logos.com customerservice@logos.com – customer service data@logos.com – to report problems with Biblical People, Places, and Things feedback@logos.com – general feedback?

iOS Reader 10.0.3 (10522) Fixed Fixed a crash when showing Reading Plans that have empty titles Fixed an error where the “Finish” or “Next” button for Reading Plans was hidden behind the tab bar on some phones Other stability and reliability fixes Fixed a language search facet error when searching for Chinese language resources Fixed a crash when showing a Strongs number preview that comes from Strong’s Talking Greek and Hebrew Dictionary Fixes to sermon media sync data Improvements to scroll position after downloading external sermon updates

Sermon and Illustration Support Wiki: TOC, VTOC, Home Forum: Home, General See also Personal Books Page Contents Feature Syntax Explanation Sample Documents Feature The Personal Book (PB) compiler implements a syntax for Sermons and Illustrations, and you can include slides and handouts.

If Logos still won’t start, contact Customer Service or file a report on the Logos Forum for your version of Logos e.g.

Faithlife Status – Check server issue(s), or follow @FaithlifeDevOps Using the Forums for friendly discussions about Faithlife stuff LBS Platform Feature Comparison: Desktop, Mobile, Web Blogs & News – General Interest & Products by Faithlife Corporation Contact – Faithlife email addresses & phone numbers FAQ : Faithlife, Ebooks, Logos, Verbum, Notes, Connect, Privacy Policy, Faithlife Study Bible, Faithlife TV, Lexham Press, Terms of Service Faithlife Feedback – Help Prioritize Development : Announcement Desktop App Issues Logos Support (LS) + Verbum Support (VS) LS Desktop + VS Desktop LS Support FAQ + VS Support FAQ LS Free Support + VS Free Support LS Optimizing + VS Optimizing LS Remote Assistance LS Report a Problem – PC & Mac VS Report a Problem – Mac VS Report a Problem – PC LS Installing + VS Installing Installing & Indexing Questions – PC & Mac Diagnostic Logging – PC & Mac Screenshot – PC & Mac Windows Screen Reader – PC Windows Troubleshooting

Android Reader 5.2.1 New Audio playback speed setting (Android 6 only) Line spacing setting Audio-only resource position syncing The app locale will match the device locale (for supported languages) Chinese (Hong Kong) and Korean locale support Improved Audio-only resource list view Prayer Lists can now be renamed Scrolling view is now the default on phone devices Updated fonts Fixed Two-finger scrolling now works when scrolling up Highlight dialog buttons are now in the correct order Missing localization strings

If necessary, contact Customer Service if you are missing a particular resource you have a record of purchasing.

Bug: Unusual Numbers Next to Titles in a Search Pane Bradley Grainger confirms: “This looks like a bug; it appears to be an internal position number that’s getting displayed because a page number or Bible reference isn’t available.”

Judging by the number of confused users writing in on the forum about this problem, it is creating a customer support cost not to fix this.

Fixed an issue that prevented selecting text while creating a new note on iOS 13 phone devices.

New Page (How to view in-line Strong Concordance numbers) Greetings.

We’ve changed the version numbering because soon, we’ll be making our latest software updates available to all customers, not just those using Logos 10.

Phone Used: Blackberry Curve.

Bug: Notes created in TDNT default to Strongs Numbers If you right click a greek headword in a TDNT article and create a note, it does indeed link to strongs instead.

Replace Search Button with Bible Button on the main toolbar when accessing on a mobile phone.

Service Release: After a Gold release, some bugs need fixing for stable daily use by variety of people.

Android Reader 8.1.0.0006 New Updated UI Change the drawer layout to come in from the right Added the Store to the Verbum app Improved Open “Faithlife Groups” drawer menu item in Faithlife app or play store Add “Sync your Data” to the Drawer menu to “sync now” Fixed Update the display when line spacing changes in view settings Fix custom keyboard tabs height on phones with notches

iOS Reader 25.0.0 (23) Fixed Fixed a crash in the reading plan completed readings screen Fixed an issue preventing selection of multiple verses in Passage/Exegetical guides on phones Fixed an issue where text in a Factbook selection card was sometimes cut off Fixed a regression that removed Bible Word Study from selection menu action buttons

Phone Used: [[libraryversion::your version]].

Fixed an issue where the playback and audio speed buttons overlapped on certain phones.

iOS Reader 8.0.0.0145 New for Logos 8 customers: Updated notes system Ability to save layouts Homepage redesign New for all customers: Redesigned menu Commentary series linking New font for menu and resource text Various bug fixes and improvements Note: iOS 11.1 is the mininum supported Operating System for Logos 8

Fixed an issue where the playback and audio speed buttons overlapped on certain phones.

Bug: Paste into MS Word looses footnote number in footnote text See the following forum entry: http://community.logos.com/forums/p/19538/147393.aspx#147393 This appears to be a recent problem, perhaps with the 4.0d release.

Android Reader 5.7.2 Improved Renamed Visual Copy to Media Add Border to Sermon Document Scripture Passages Add Scroll bar for longer Sermon Documents Improved startup time on Android 4.3+ devices Fixed Bundled resources appear again for anonymous users Text Comparison’s Top Bibles sync without an app restart (Logos 7/Now customers only) Better FSB resource tables support Fixed Faithlife Study Bible resource links to the Lexham Bible Dictionary

Font Scaling Added scaling support for the Clippings panel.

Android Reader 8.11.1.0027 Improved - Support new resources.

Lists can be unordered (bulleted) or ordered (numbered).

Contributed by Matthew Lee THESE PROCEDURES ARE NOT SUPPORTED BY LOGOS SO YOU PERFORM THEM AT YOUR OWN RISK!

UserVoice Logos is collecting customer feedback for its products with UserVoice.

Logos 5.1 New Features Bibliography Added Undo and Redo support for adding and removing citations.

(http://community.logos.com/forums/t/32693.aspx) Bug Fixes for Windows Copy Bible Verses Imposed a limit on the number of characters allowed in the title of a new copy style (256 characters.)

Support Info with publication/file details specific to Logos.

New Features Personal Books Bulleted and Numbered lists in Word are supported.

Updated the number of resources available for free use.

Logos 4.5a New Features Added support for an updated versification scheme for the LEB.

Services Added two system level Services menu items: “Copy Bible Verses” [Shift-Cmd-J] and “Expand Bible Reference” [Shift-Cmd-E].

Forum link: http://community.logos.com/forums/ Status: invalid If problem is not resolved, please provide logs, or contact Technical Support at tech@logos.com.

Logos Now Improvements Media Tool Added support for tagging User Media.

Special Characters The Wiki syntax supports a number of special characters.

New Features Personal Books Support for hyperlinks created in Word has been added.

Added support for the “Surface”, “Lemma”, “Root” and “Update on click” options.

E:\ Click Install Move to a different drive  These steps are not supported by Logos Customer Support.

Fixed an issue where the playback and audio speed buttons overlapped on certain phones.

Special Attributes Special attributes are supported on most Wiki markup.

If I could limit the number of verses theese windows automatically open, this would maybe help.

‘lines=number’ is optional.

Add support for new forthcoming resource types.

Previously, the resources that would be searched in were only those that supported the selected morphology.

New Features Print/Export “BibTeX” and “RIS” file formats are supported for bibliography exports of Clippings and Collections.

Library Implemented support for custom Series metadata which can be edited in the info pane.

Unsupported Obsolete Applications Wiki: TOC, VTOC, Home Forum: Home, General   Logos Desktop App      Logos 9 Desktop App      Logos 8 Desktop App      Logos 7      Logos 6      Logos 5      Logos 4      Libronix Faithlife Free Support     Minimum System Requirements Logos Downloads Archive Logos Release History Logos, Verbum, & Noet application releases prior to 7.18 cannot login to Faithlife servers as of Mon 10 Dec 2018 so resources cannot be downloaded/updated nor user document(s) download/upload/sync.

Bug Fixes for Mac Copy Bible Verses Imposed a limit on the number of characters allowed in the title of a new copy style (256 characters.)

Logos 25.0 Beta 3 Beta 3 Version: 25.0.15 Release Date: April 18, 2023 New Features Sermons Added the following fields to the info panel for Sermon Manager and Sermon Builder: Number in Series Tags Target Duration File Links Bug Fixes Reverse Interlinear Resolved a bug that caused the reverse interlinear button to change user settings for inline interlinears and reverse interlinear panel.

Dewey Decimal Number dewey dewey Dewey Decimal Number.

staticmap | size=400x200 | zoom=13 | type=terrain | center=Bellingham, WA}} | size=400x200 | zoom=13 | type=terrain | center=Bellingham, WA Supported Parameters center Describes the center of the map.

Logos 26.0 Beta 4 New Features Passage Lists A “Too Many Items” alert will popup when attempting to drag/drop more items than what is supported.

Proclaim – Church Presentation Software Download Download Follow Proclaim Facebook Blog Twitter Instagram Support Help Marketing-Blurb: Proclaim is super simple.

To use Logos with a screen reader, you must first turn accessibility on: Launch Logos Type Alt + D to set the keyboard focus to the Command Box Type Set Accessibility to Yes Restart Logos Supported Areas in Logos The following areas currently have Accessibility support.

Bug Report Wiki: TOC, VTOC, Home Forum: Home, General Forum Bug/Crash reports In order to create the most effective bug reports for technical support issues on the forum, please submit a formatted report.

Personal Books now support citation information on the Information view of the Personal Book.

ProcDump Wiki: TOC, VTOC, Home Forum: Home, Gen, L4, Mac4 If instructed to by Tech Support, please follow these instructions to create a crash dump of Logos 4: Download and unzip “procdump.exe”.

The stable channel contains details for Gold release and Service Releases only.

Multi-line paste is now supported in “Body Text” textbox.

Bug Fixes Personal Books Fixed crash caused by compiling customer document.

Bug Fixes Data Types Fixed bug that caused any data type string beginning with “G” and followed by a number to always be parsed as a Strong’s number.

Resource: TWOT (Theological Wordbook of the Old Testament) Key Features Emphasis on theological words, combined with a less technical presentation Separates into derivatives, noting if there’s a demonstrable relationship Arranged by TWOT number; can get confused with Strongs numbers.

The stable channel contains details for Gold release and Service Releases only.

Added support for the “Surface”, “Lemma”, “Root” and “Update on click” options.

iOS Reader 8.11.0 (31) New Changed the minimum supported iOS version to 12.4.

Apostolic Fathers data type now supports Book/Chapter/Verse, allowing correct book/chapter/verse splitting in search results.

Increased number of resources that return results for the Key Article section.

offline search now cancels the previous search Prevent many user collections slowing search initialization User collections in the Search filter are now sorted Show all user collections in Basic Search Update Search filter list if user collections change Fixed layout issues in the Search Passages screen Improved Low Light mode Open “Faithlife Groups” drawer menu item in Faithlife app or play store Add “Sync your Data” to the Drawer menu to “sync now” Fixed Display keyboard when using resource input popup Search history is now retained across restarts On the Text Comparison screen the verse picker is now on the left Resource line height changes take effect without an app restart Media Resources and Topics sections in the Passage Guide are fixed Only show user collections containing Bible resources when performing Bible searches Remove duplicated toolbar in Community Notes Update the display when line spacing changes in view settings Fix custom keyboard tabs height on phones

(Bob Pritchett, CEO) Faithlife is a business, not a ministry (Bob Pritchett, CEO) Faithlife is a business, not a ministry 2 (Bob Pritchett, CEO) Technical Practices Logos’ release often strategy (Bob Pritchett, CEO) Logos’ release often strategy 2 (Bradley Grainger, Developer) “Code first, optimize later.”

Supported filters will be listed in the entry helper dropdown.

Logos 4.5b New Features Community Notes Added Community Notes support for Faithlife.com.

Logos will then open the link in the most highly prioritised resource that supports that datatype.

Resource Panel Added series support for Lexicons and Bibles on the same linkset.

The following list of Books and Abbreviations is supported by the “Bible” data type in the Logos 4 COM API.

Creating a Crash Dump with ADPlus If instructed to by Tech Support, please follow these instructions to create a crash dump of Logos 4: Install the Debugging Tools for Windows (32-bit version) Download and install from http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi If prompted to choose a “Complete” or “Custom” install, choose “Complete”.

All languages will support: • [match marks] — makes all non-spacing marks significant.

<mark>:word —> e.g. match.marks:ἀγάπῃ combine them by separating with a colon e.g. match.vowels:match.accents:hebrew:מֶֽלֶךְ All languages will support: match.marks — makes all non-spacing marks significant.

Restored access to Canvas documents for all customers.

Borders & Lines thickness numbers have been replaced with a line thickness preview.

Notes Added support for Shift+Enter within a list.

DataTypes : LogosDataTypes The supported data types.

Quick Installation onto Multiple Macs Logos, Verbum, & Noet application releases prior to 7.18 cannot login to Faithlife servers as of 10 Dec 2018 Wiki: TOC, VTOC, Home Forum: Home, General   Logos Desktop      Logos 9 Desktop      Logos 8 Desktop      Logos 7      Logos 6      Logos 5      Logos 4 See Also  Logos Help Center    Installing and Updating (Desktop)  Verbum Help Center    Installing and Updating (Desktop)  Install in different folder or drive  Keyboard Shortcuts For Mac  Logos Release History     Logos Downloads Archive  macOS Troubleshooting     OS X Troubleshooting Page Contents Disk Utility Restore (Supported – saves all downloading and indexing) Time Machine Duplication (Supported – saves all downloading and indexing) Copy Logos Resources to macOS (Supported – saves resource downloading) Duplicate Logos Mac Installation (Not Supported – may save all downloading and indexing) NOTE: These instructions only apply to

Service Release (SR): After a Gold release, some bugs need fixing for stable daily use by variety of people.