Check Forums for recent issue(s)

Problem(s) can affect a number of users so checking recent forum threads could have relevant problem and solution discussion(s):

  • Desktop BetaBeta Logos 8, Verbum 8, & Noet 8
  • Logos 8Stable Logos 8, Verbum 8, & Noet 8
  • Logos 7Stable Logos 7, Verbum 7, & Noet 7
  • Logos 6Unsupported Logos 6, Verbum 6, & Noet 6
  • Logos 5Unsupported Logos 5 & Verbum
  • Logos 4Unsupported Logos 4

If your problem appears to be unique then start a support thread on the relevant Logos forum; ensuring that you clearly explain what caused the problem, and what steps you’ve already taken to try and resolve it (see Bug Report):

Note: you should start a new thread if a thread(s) is older than 2 months or does not have feedback confirming the recommended fix! Unsupported releases have less forum activity plus upgrade to a supported release will be recommended.

Faithlife Macintosh Support

Thankful for many friendly forum discussions, which often have response(s) within hour(s) from other passionate application users (around the world). Faithlife provides many Support articles + Logos Help Center search is useful for finding articles. Also Faithlife has many older Mac Support pages. Official phone assistance for supported Stable releases is available at 1-800-875-6467 when Faithlife office is open. With your permission, Faithlife can remotely share desktop with you to diagnose issues, see Remote Assistance. Alternative for supported Stable releases is email to Tech Support, see Contact for email address.

Beta and unsupported releases are discussed in appropriate forum, refer to Check Forums for recent issue(s) above.

Report a Problem in Logos for Mac

Tip: Some issues go away after restarting Mac.

Faithlife Mac Support includes Report a Problem for Mac. Refer to Check Forums for recent issue(s) above for forum discussions of Beta and Unsupported releases.

Logos Logging application can show then optionally change diagnostic logging for Logos and Verbum, refer to Report a Problem for Mac for details.

  • Indexer diagnostic logging only happens when Logging is Enabled
  • When appropriate, upload screen shot(s) using adding a picture to a post steps. You can press Command-Shift-3 to take a screenshot, then use Preview: File => New from Clipboard, File => Save as (recommend PNG format), use paperclip button in post editor to upload screenshot.

Option: if you do not want to post your logs of a supported Stable releases for public viewing, you can email your zip file to Tech Support, see Contact for email address.

Application User’s Library Application Support folder with Logging
Logos /Users/username/Library/Application Support/Logos4/Logging
Verbum /Users/username/Library/Application Support/Verbum/Logging
Noet /Users/username/Library/Application Support/Noet/Logging

Known Problems and Solutions

Applies to Logos, Verbum, and Noet applications

Crashes or Fails to Open

Logos Help Center has What to do if Logos Crashes | Mac + older Faithlife Mac Support has Logos Crashes or Fails to Open
Solution 2 has been needed by many macOS and OS X users after applying an Apple update. Logos4 folder permissions in user’s Library prevented files and folders from being written, which resulted in “Untitled” menu items.

Recommend restarting Mac as a troubleshooting step to see if crash repeats.

Note: if you installed and launched a Beta version (updates database files), then try reverting back to older Stable version, launching application will crash since Stable version cannot use newer Beta database files.

Incomplete or Incorrect Search Results

Searches in Logos use local indexes based on your library. Users can rebuild indexes by using Rebuild Index command OR rebuild index for a particular resource. Refer to Logos 8 Commands or Logos 7 Commands for rebuild commands.

Indexer Automatic Launch

When logging into Mac, by default Indexer launches to prepare your Library: indexing, resource, and program updates. Nominally if everything is up to date, indexer checks are done in a few seconds. Can use defaults command to change automatic login launch setting:

  1. Open Terminal (inside Utility folder in Applications)
  2. defaults write ~/Library/LaunchAgents/com.logos.LogosIndexer RunAtLoad -bool No
    Note: use defaults read command to display current setting: 0 = No (Not Run), 1 = Yes (Do Run)
    1. defaults read ~/Library/LaunchAgents/com.logos.LogosIndexer RunAtLoad
  3. Quit Terminal
Application Parameter List (plist)
Logos com.logos.LogosIndexer
Verbum com.logos.VerbumIndexer
Noet com.logos.NoetIndexer

Indexer Problems?

Logos needs GigaBytes (GB) of available (free) disk space to index library; LibraryIndex folder needs duplication along plus ~2 GB more for temporary index files. Also, Indexing can take hours (to prepare library for use).

  • If syncing many items (e.g. new installation with many notes), need sync to complete before indexing.
  • While indexing (Blue Logos icon in Menu Bar), can open ~/Library/Application Support/Logos4/Logging/Indexer.log to monitor indexing progress. For ~/Library see User Library is Hidden below.
  • Restarting Mac may be helpful – Indexer starts automatically after login (unless have changed setting using Indexer Automatic Launch).
  • A cooling device may help since indexing can take hours and generate heat (processor and disk intensive)
  • May want to exclude index files from Time Machine Backup to avoid disk contention

Installing Logos for Mac

Faithlife Logos 8 Install and Logos 7 Install textual directions lacks dragging Logos Bible Software from downloaded disk image to desired folder: e.g. Applications
Help Center Install Logos Bible Software | Mac article shows application dragging and dropping into desired folder.

Kernel Panic

Kernel panics are often a result of hardware problems. Recommend free appointment with Mac Genius in Apple Store - Genius’s have current hardware diagnostic software along with knowing what Apple Hardware has extended warranties. Heat can cause hardware issues. Logos indexing is processor and disk intensive for an extended time that may need additional cooling to help dissipate heat, e.g. fan(s) blowing at computer.

Launch to Home Page or Layout not working

Note: Sync on startup may take awhile. While sync is in progress, have option to click a button to start using Logos.
Try starting with blank layout and/or work offline => Launch Logos then quickly press and hold command key until sign-in dialog box appears (release command key) – click “Use blank layout” and/or “Work offline”, then click sign-in. See Logos Keyboard Shortcuts For Mac

Missing Resources

If CD or DVD products not purchased from Logos, probably need Customer Support to associate resource licenses with your account so scan optical media can discover resources.

  • Needs available (free) disk space to download resource file(s), followed by indexing. For automatic download, Use Internet program setting needs to be Yes.
  • For items stuck in Downloaded folder (~/Library/Application Support/Logos4/Data/random/ResourceManager/Downloaded) – can try typing “Scan” and path to file(s) in command bar, wait until you see that combination appear in picker, then click on path (or press enter). Note: scan no longer needs a restart. For ~/Library see User Library is Hidden below.

Reset Logos User Files

Note: If using a supported Stable release, can contact Logos Tech Support if the program does not seem to be functioning properly.
If have adequate free disk space (twice size of resources), can use Copy Logos Resources to Mac OS X (Supported – saves resource downloading) to delete, then recreate your local Logos user files (without re-downloading all your Logos resource files).

Slow Performance

Logos is a resource intensive program that benefits from faster processors (CPU and Graphics) plus faster disk drive(s). Solid State Disk (SSD) is noticeably faster; Mac Book Air with SSD has decent performance Other World Computing benchmarked SSD’s using 2010 iMac Tom’s Hardware reviewed Seagate’s Hybrid drive; forum Mea Culpa re: Logos for Mac Speed describes Logos experience with hybrid drive

Activity Monitor can show System Memory usage, including Dock Icon (can add Activity Monitor to Dock – Open at Login):

Can watch System Memory Dock Icon – when Green slice is small or non-existent, paging probably happening.
After restarting Mac, Page outs is 0 byte. While using Mac programs, if Page outs becomes large number (especially GB’s), upgrading RAM good idea.
If Mac already has maximum RAM installed, using fewer programs at same time or upgrading Mac are good ideas.
Apple support article explains memory usage categories

Spinning Beach Ball

The X Labs has Spinning Beach Ball of Death troubleshooting page (with many useful items) =>
Observation: opening Logos while securely emptying trash can cause a Spinning Beach Ball cursor (due to disk contention).

Time Machine Backup

Since Bible + Library Indexes can be rebuilt (using rebuild index command), may want to exclude couple folders from backup:
  /Users/username/Library/Application Support/Logos4/Data/random/BibleIndex
  /Users/username/Library/Application Support/Logos4/Data/random/LibraryIndex
   Note: username is your login name; random is a random 8.3 folder name created by Logos (e.g. qofvuuiv.o15).
Forum Excluding Index from Time Machine has screen shots plus couple more exclude possibilities. Forum Time Machine grrr! has couple Time Machine usage tips.

Application User’s Library Application Support folder
Logos /Users/username/Library/Application Support/Logos4
Verbum /Users/username/Library/Application Support/Verbum
Noet /Users/username/Library/Application Support/Noet

Uninstalling Logos for Mac

Before Uninstalling, recommend restarting Mac (see if issue goes away) and launch to blank layout, see sign-in tip
Note: If using a supported Stable release, before uninstalling, please contact Tech Support if the program does not seem to be functioning properly. An uninstall/reinstall may not be the solution. Beta issue(s) are discussed in Logos Desktop Beta forum
In Finder window, Home icon appears next to your username for quick access to /Users/username For ~/Library see User Library is Hidden below.

  • To Delete an item: can drag item to trash OR right click on item, then click “Move to Trash” OR highlight item, then press Command-Delete. Optional: Restart Mac + empty trash after deletion.
  1. Before Uninstalling, close (or force quit) Logos and Indexer (if blue Logos icon on menu bar, click icon, then click Cancel).
  2. To Uninstall Logos, delete application, caches, launch agent, parameter list (plist), and mono configuration files (username is your login name):
    1. Delete Logos from your Dock
    2. Delete Logos application (nominally from Applications folder)
    3. Delete com.logos.Logos in /Users/username/Library/Caches
    4. Delete com.logos.LogosIndexer in /Users/username/Library/Caches (folder may not exist)
    5. Delete com.logos.LogosIndexer.plist in /Users/username/Library/LaunchAgents
    6. Delete com.logos.Logos.plist in /Users/username/Library/Preferences
    7. Delete com.logos.LogosCEF.plist in /Users/username/Library/Preferences (file may not exist)
    8. Delete com.logos.LogosInstaller.plist in /Users/username/Library/Preferences (file may not exist)
    9. Delete logos in /Users/username/.mono/registry/CurrentUser/software (folder .mono nominally hidden)
      • Finder => Go menu => Go to Folder... => ~/.mono/registry/CurrentUser/software (Go) => Delete logos and logos4
      1. Open Terminal (inside Utility folder in Applications)
      2. rm -rf ~/.mono/registry/CurrentUser/software/logos*
      3. Quit Terminal
    10. Optional: Delete keypairs in /Users/username/.config/.mono/keypairs (folder .config nominally hidden)
      • Finder => Go menu => Go to Folder... => ~/.config/.mono (Go) => Delete keypairs
      1. Open Terminal (inside Utility folder in Applications)
      2. rm -rf ~/.config/.mono/keypairs
      3. Quit Terminal
  3. If want to Completely Uninstall,
    • With download of all your Logos resources, then delete /Users/username/Library/Application Support/Logos4 folder
    • Avoid download by using Copy Logos Resources to Mac OS X, including Note to delete Logos4 folder after saving Resources folder.
Application User’s Library Application Support folder Parameter List (plist)
Logos /Users/username/Library/Application Support/Logos4 com.logos.LogosIndexer
Verbum /Users/username/Library/Application Support/Verbum com.logos.VerbumIndexer
Noet /Users/username/Library/Application Support/Noet com.logos.NoetIndexer

User Library is Hidden

OS X Lion (10.7) changed ~/Library folder default to be hidden, with many ways to see contents =>

Want to downgrade from Beta to Stable

Beta bugginess is not for everyone (fixing some bugs spans several Beta releases). However, downgrading in middle of a Beta development cycle is difficult. Potential Risk: some documents may not sync to a Stable release eg. a new feature or format. If want to downgrade from Beta to Stable version, need to Completely Uninstall Beta using Uninstalling Logos for Mac, then install Stable using Installing Logos for Mac OR Copy Logos Resources to Mac OS X (avoids re-download of your Logos resource files).

Transition option: can use command Set Update Channel to Default for automatic transition to Stable channel for current development cycle (Beta updates followed by “Gold” and service releases). If want no more Beta updates, can use command Set Update Channel to Stable (only future “Gold” and service releases).

Apple Support

Apple provides free Mac support. Caveat: Apple employees typically do not know Faithlife applications: Logos, Verbum, Noet

  • Apple Retail Stores have Genius Bar for hands-on technical support and hardware diagnosis/repairs – appointment recommended (free).
  • Apple Retail Stores have free Workshops about using Apple products.
  • Apple has Mac Support (Generic macOS assistance).

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