Apple Support

  • Apple Retail Stores have Genius Bar for hands-on technical support and hardware repairs – appointment recommended (free). Note: Apple Genius’s typically do not know Logos for Mac.
  • Apple Retail Stores also have free Workshops to learn how to use Apple products.
  • Apple Support has Quick Assist - Get help with a Mac Activity (Generic Mac OS X assistance).

Faithlife Macintosh Support

Official phone support for stable releases is available at 1-800-875-6467 when Logos office open With your permission, Logos can remotely share desktop with you to diagnose issues. Beta issue(s) are discussed in Logos Desktop Beta forum

Installing Logos for Mac

Observations about ^ official page: latest version links to stable download. Also assumes Logos Mac is installed in Applications folder (default).

  1. Download Logos Mac disk image (about 168 MB)
    Verbum 6 Core Engine Noet Desktop App
  2. Drag Logos Bible Software 6 (from downloaded disk image) to your desired folder (nominally Applications)
    1. If prompted for password, enter your Mac user password
    2. Option: drag Logos Bible Software 6 from your desired folder to your Dock to create Logos
  3. Launch Logos Bible Software 6
    1. If prompted to sign in, enter your Logos.com account (email address) and password.

Wiki has Installation and Indexing Questions.

Logos Asks to Sign in Every Time

Logos needs several Home folders to be owned by Mac user. Logos 4 Forum Logging in discusses Logos sign-in every time because some Home folders were not owned by Mac User.
Note: if have installed Logos Beta version (updates database files), then try using Logos Stable version, launching Logos fails since Stable version cannot use newer Beta database files.

Recommended Hardware

Observation about ^ official page: Logos 6, Verbum 6, and Noet 6 are noticeably more responsive on newer hardware (e.g. 4th Generation Intel Core i5 and i7 processors) with 8 GB or more RAM and fast disk storage (e.g. Solid State Disk). Note: DVD is not needed for most Logos resources (downloadable); however DVD is needed for Logos videos (can copy from DVD to disk for use)

Report a Problem in Logos for Mac

Some issues go away after restarting Mac (possibly related to using secure virtual memory – see Downloading and Slow Performance) plus Beta issue(s) are discussed in Logos Desktop Beta forum
Note: If using stable release, can contact Logos Technical Support if the program does not seem to be functioning properly.
Logos Logging application can show then optionally change diagnostic logging, refer to Report a Problems in Logos for Mac for details.

  1. Enable Mac Diagnostic Logging (always includes indexer logging)
  2. Repeat buggy issue OR crash (unexpected disappearance) in Logos Mac
  3. Immediately after Logos issue repeats OR crashes (and before relaunching), open a Finder window, press Command-Shift-G, and enter “~/Library/Application Support/Logos4” (without the quotation marks) in sheet that pops up, then press OK.
  4. Right click on “Logging” folder and select “Compress” menu item from context menu.
  5. Please describe steps causing buggy behavior and/or crash – helpful for adventurous forum users and Logos developers to repeat issue:
    • If initial report using Logos 6 Mac stable release, then Create a new post in Logos 6 forum with issue description
    • If initial report using Logos 5 Mac stable release, then Create a new post in Logos 5 forum with issue description
    • If initial report using a Logos beta release, then Create a new post in Logos Desktop Beta forum with issue description
    • If update for previously reported issue, please Reply to original forum post with update information
  6. Upload Logging.zip file to your forum post/reply by using paperclip button in post editor (similar to adding a picture to a post). After file posted, can delete zip file on your Mac.
  7. When appropriate, upload screen shot(s) using adding a picture to a post steps. You can press Command-Shift-3 to take a screenshot, then use Preview: File => New from Clipboard, File => Save as (recommend PNG format), use paperclip button in post editor to upload screenshot.

Option: if do not want to post your logs for public viewing, can email your zip file to Tech Support
The Logos Logging application has an Archive Logs button to create zip file, which changes file name to upload in step 4.

Application User’s Library Application Support folder
Logos /Users/username/Library/Application Support/Logos4
Verbum /Users/username/Library/Application Support/Verbum
Noet /Users/username/Library/Application Support/Noet

Trouble with Downloads

OS X Yosemite (10.10) had various download issues. Support page shows how to force quit LogosIndexer.

Unable to Update on Mac

Note: If using stable release, before uninstalling, please contact Logos Tech Support if the program does not seem to be functioning properly. An uninstall/reinstall may not be the solution.
Tip: Before manually updating, recommend restarting Mac OS X, then verify Logos Mac issue still exists.

  1. Quit Logos, cancel indexing/downloading, drag application to trash, empty trash
  2. For reinstall, download Logos Mac disk image (about 168 MB), then drag application to desired folder (nominally Applications)

If want to completely uninstall Logos, see Uninstalling Logos Mac below.
Tip: Installing Logos for Mac includes user and password prompt comments

Known Problems and Solutions

Applies to Logos, Verbum, and Noet applications

Downloading

Using secure virtual memory can negatively impact downloads Option: can open Indexer.log file while downloads are in progress (by default file scrolls automatically as lines are written), refer to Mac Logging. Suggest watching network download with Activity Monitor; when nothing downloading, can click on blue Logos icon in menu bar to cancel downloading, which starts resource discovery and incremental indexing. May need to restart Logos and/or Mac (possibly several times) to process all downloads, followed by indexing. Another option is downloading resource(s) then using scan command

Incomplete or Incorrect Search Results

Searches in Logos use a local index based on your library. Logos users can rebuild indexes by using Rebuild Index command. Refer to Logos 6 Commands for more information.

Indexer Automatic Launch

When logging into Mac OS X, by default Logos Indexer launches to prepare your Logos Library: indexing, resource, and program updates. Nominally if everything is up to date, indexer checks are done in a few seconds. Can use defaults command to change automatic login launch setting:

  1. Open Terminal (inside Utility folder in Applications)
  2. defaults write ~/Library/LaunchAgents/com.logos.LogosIndexer RunAtLoad -bool No
    Note: use defaults read command to display current setting: 0 = No (Not Run), 1 = Yes (Do Run)
    1. defaults read ~/Library/LaunchAgents/com.logos.LogosIndexer RunAtLoad
  3. Quit Terminal
Application Parameter List (plist)
Logos com.logos.LogosIndexer
Verbum com.logos.VerbumIndexer
Noet com.logos.NoetIndexer

Indexer Problems?

Logos needs several GigaBytes (GB) of available (free) disk space to index library. Also, Indexing can take hours (to prepare library for use).

  • If syncing many items (e.g. new installation with many notes), need sync to complete before indexing.
  • While indexing (Blue Logos icon in Menu Bar), can open ~/Library/Application Support/Logos4/Logging/Indexer.log to monitor indexing progress. For ~/Library see User Library is Hidden below.
  • Restarting Mac may be good idea – Indexer starts automatically after login (unless have changed setting using Logos for Mac Indexer Automatic Launch below).
  • A cooling device may help since indexing can take hours and generate heat (processor and disk intensive)
  • May want to exclude index files from Time Machine Backup to avoid disk contention

Kernel Panic

Kernel panics are often a result of hardware problems. Recommend free appointment with Mac Genius in Apple Store - Genius’s have current hardware diagnostic software along with knowing what Apple Hardware has extended warranties. Heat can cause hardware issues. Logos indexing is processor and disk intensive for an extended time that may need additional cooling to help dissipate heat, e.g. fan(s) blowing at computer.

Launch to Home Page or Layout not working

Note: Sync on startup may take awhile. While sync is in progress, have option to click a button to start using Logos.
Try starting with blank layout and/or work offline => Launch Logos then quickly press and hold command key until sign-in dialog box appears (release command key) – click “Use blank layout” and/or “Work offline”, then click sign-in.

Missing Resources

If CD or DVD products not purchased from Logos, probably need Customer Support to associate resource licenses with your Logos.com account so scan optical media can discover resources.

  • Needs available (free) disk space to download resource file(s), followed by indexing. For automatic download, Use Internet program setting needs to be Yes.
  • Wiki has Adding New Resources to Logos
  • For items stuck in Downloaded folder (~/Library/Application Support/Logos4/Data/random/ResourceManager/Downloaded) – can try typing “Scan” and path to file(s) in command bar, wait until you see that combination appear in picker, then click on path (or press enter). Note: scan no longer needs a restart. For ~/Library see User Library is Hidden below.

Reset Logos User Files

Note: If using stable release, can contact Logos Mac Support if the program does not seem to be functioning properly.
If have adequate free disk space (twice size of resources), can use Copy Logos Resources to Mac OS X (Supported – saves resource downloading) to delete, then recreate your local Logos user files (without re-downloading all your Logos resource files).

Slow Performance

Logos is a resource intensive program that benefits from faster processors (CPU and Graphics) plus faster disk drive(s). Solid State Disk (SSD) is noticeably faster; Mac Book Air with SSD has decent performance Other World Computing benchmarked SSD’s using 2010 iMac Tom’s Hardware reviewed Seagate’s Hybrid drive; forum Mea Culpa re: Logos for Mac Speed describes Logos experience with hybrid drive

Activity Monitor can show System Memory usage, including Dock Icon (can add Activity Monitor to Dock – Open at Login):

Can watch System Memory Dock Icon – when Green slice is small or non-existent, paging probably happening.
After restarting Mac, Page outs is 0 byte. While using Mac programs, if Page outs becomes large number (especially GB’s), upgrading RAM good idea.
If Mac already has maximum RAM installed, using fewer programs at same time or upgrading Mac are good ideas.
Apple support article explains memory usage categories

Spinning Beach Ball

The X Labs has Spinning Beach Ball of Death troubleshooting page (with many useful items) => http://www.thexlab.com/faqs/sbbod.html
Observation: opening Logos while securely emptying trash can cause a Spinning Beach Ball cursor (due to disk contention).

Time Machine Backup

Since Logos Bible + Library Indexes can be rebuilt (using rebuild index command), may want to exclude couple folders from backup:
  /Users/username/Library/Application Support/Logos4/Data/random/BibleIndex
  /Users/username/Library/Application Support/Logos4/Data/random/LibraryIndex
   Note: username is your login name; random is a random 8.3 folder name created by Logos (e.g. qofvuuiv.o15).
Forum Excluding Index from Time Machine has screen shots plus couple more exclude possibilities. Forum Time Machine grrr! has couple Time Machine usage tips.

Uninstalling Logos for Mac

Before Uninstalling, recommend restarting Mac (see if issue goes away) and launch to blank layout, see sign-in tip
Note: If using stable release, before uninstalling, please contact Logos Tech Support if the program does not seem to be functioning properly. An uninstall/reinstall may not be the solution. Beta issue(s) are discussed in Logos Desktop Beta forum
In Finder window, Home icon appears next to your username for quick access to /Users/username For ~/Library see User Library is Hidden below.

  • To Delete an item: can drag item to trash OR right click on item, then click “Move to Trash” OR highlight item, then press Command-Delete. Optional: Restart Mac + empty trash after deletion.
  1. Before Uninstalling, close (or force quit) Logos and Indexer (if blue Logos icon on menu bar, click icon, then click Cancel).
  2. To Uninstall Logos, delete application, caches, launch agent, parameter list (plist), and mono configuration files (username is your login name):
    1. Delete Logos from your Dock
    2. Delete Logos application (nominally from Applications folder)
    3. Delete com.logos.Logos in /Users/username/Library/Caches
    4. Delete com.logos.LogosIndexer in /Users/username/Library/Caches
    5. Delete com.logos.LogosIndexer.plist in /Users/username/Library/LaunchAgents
    6. Delete com.logos.Logos.plist in /Users/username/Library/Preferences
    7. Delete com.logos.LogosInstaller.plist in /Users/username/Library/Preferences (file may not exist)
    8. Delete logos in /Users/username/.mono/registry/CurrentUser/software (folder .mono nominally hidden)
      • Finder => Go menu => Go to Folder... => ~/.mono/registry/CurrentUser/software (Go) => Delete logos and logos4
        OR
      1. Open Terminal (inside Utility folder in Applications)
      2. rm -rf ~/.mono/registry/CurrentUser/software/logos*
      3. Quit Terminal
    9. Optional: Delete keypairs in /Users/username/.config/.mono/keypairs (folder .config nominally hidden)
      • Finder => Go menu => Go to Folder... => ~/.config/.mono (Go) => Delete keypairs
        OR
      1. Open Terminal (inside Utility folder in Applications)
      2. rm -rf ~/.config/.mono/keypairs
      3. Quit Terminal
  3. If want to Completely Uninstall,
    • With download of all your Logos resources, then delete /Users/username/Library/Application Support/Logos4 folder
      OR
    • Avoid download by using Copy Logos Resources to Mac OS X, including Note to delete Logos4 folder after saving Resources folder.
Application User’s Library Application Support folder Parameter List (plist)
Logos /Users/username/Library/Application Support/Logos4 com.logos.LogosIndexer
Verbum /Users/username/Library/Application Support/Verbum com.logos.VerbumIndexer
Noet /Users/username/Library/Application Support/Noet com.logos.NoetIndexer

Update Error

Note: If using stable release, before uninstalling, please contact Logos Tech Support if the program does not seem to be functioning properly. An uninstall/reinstall may not be the solution. Beta issue(s) are discussed in Logos Desktop Beta forum
Tip: Before manually updating, recommend restarting OS X, then verify Logos issue still exists.

  1. Download Logos disk image (about 168 MB), then open disk image to verify download completed (if cannot open, then re-download)
  2. Uninstall Logos Mac application
    1. Quit Logos
    2. If blue Logos icon in menu, cancel indexing/downloading
    3. Drag application to trash (nominally from Applications folder)
    4. Empty trash
  3. Drag Logos Bible Software 6 (from downloaded disk image) to your desired folder (nominally Applications)
    1. If prompted for password, enter your Mac user password
    2. Option: drag Logos Bible Software 6 from your desired folder to your Dock
  4. Launch Logos Bible Software 6
    1. If prompted to sign in, enter your Logos.com account (email address) and password.

If want to completely uninstall Logos Mac, see Uninstalling Logos for Mac

User Library is Hidden

OS X Lion (10.7) changed ~/Library folder default to be hidden, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Want to downgrade from Beta to Stable

Beta bugginess is not for everyone (fixing some bugs spans several Beta releases). However, downgrading in middle of a Beta development cycle is difficult. Potential Risk: some documents may not sync to a Stable release eg. a new feature or format. If want to downgrade from Beta to Stable version, need to Completely Uninstall Beta using Uninstalling Logos for Mac, then install Stable using Installing Logos for Mac OR Copy Logos Resources to Mac OS X (avoids re-download of your Logos resource files).

Transition option: can use command Set Update Channel to Default for automatic transition to Stable channel for current development cycle (Beta updates followed by “Gold” and service releases). If want no more Beta updates, can use command Set Update Channel to Stable (only future “Gold” and service releases).



Logos Bible Software Wiki

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