Logos Email Addresses Wiki: TOC, VTOC, Home Forum: Home, General academic@logos.com – academic sales bible@logos.com – site feedback for bible.logos.com books@logos.com – feedback on books.logos.com customerservice@logos.com – customer service data@logos.com – to report problems with Biblical People, Places, and Things feedback@logos.com – general feedback?

With your permission, Faithlife can remotely share desktop with you to diagnose issues, see LHC Remote Assistance.

With your permission, Faithlife can remotely share desktop with you to diagnose issues, see LHC Remote Assistance.

When to contact the official Faithlife Technical Support team There are many experienced users in the Forums who provide assistance 24 hrs/day, 7 days/week due to the world wide user base of Logos, but some issues will require Faithlife technical assistance and you may be advised to contact Tech Support team when using a supported LHC Stable releases + VHC Stable Releases even if you have to wait for their offices to open (Monday–Friday, 0600–1700 PT or 1400 – 0100 GMT).

Bug Report Wiki: TOC, VTOC, Home Forum: Home, General Forum Bug/Crash reports In order to create the most effective bug reports for technical support issues on the forum, please submit a formatted report.

Beta issue(s) are discussed in Logos Desktop Beta forum How to Report Bugs in Logos 4 Mac Observation about ^ official page: some issues go away after Restarting Mac (possibly related to using secure virtual memory – see Downloading and Slow Performance) plus Beta issue(s) are discussed in Logos Desktop Beta forum Note: If using stable release, can contact Logos Technical Support if the program does not seem to be functioning properly.

Quick Installation onto Multiple Macs Logos, Verbum, & Noet application releases prior to 7.18 cannot login to Faithlife servers as of 10 Dec 2018 Wiki: TOC, VTOC, Home Forum: Home, General   Logos Desktop      Logos 9 Desktop      Logos 8 Desktop      Logos 7      Logos 6      Logos 5      Logos 4 See Also  Logos Help Center    Installing and Updating (Desktop)  Verbum Help Center    Installing and Updating (Desktop)  Install in different folder or drive  Keyboard Shortcuts For Mac  Logos Release History     Logos Downloads Archive  macOS Troubleshooting     OS X Troubleshooting Page Contents Disk Utility Restore (Supported – saves all downloading and indexing) Time Machine Duplication (Supported – saves all downloading and indexing) Copy Logos Resources to macOS (Supported – saves resource downloading) Duplicate Logos Mac Installation (Not Supported – may save all downloading and indexing) NOTE: These instructions only apply to

Two ways to associate Libronix resource license(s) with your Faithlife account: Associate license Online Call Customer Service After resource license(s) are associated, the resource(s) can be downloaded and indexed in your applications.

ProcDump Wiki: TOC, VTOC, Home Forum: Home, Gen, L4, Mac4 If instructed to by Tech Support, please follow these instructions to create a crash dump of Logos 4: Download and unzip “procdump.exe”.

Creating a Crash Dump with ADPlus If instructed to by Tech Support, please follow these instructions to create a crash dump of Logos 4: Install the Debugging Tools for Windows (32-bit version) Download and install from http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi If prompted to choose a “Complete” or “Custom” install, choose “Complete”.

Desktop Online Only Features     is a new online only feature for Logos 10+ and Verbum 10+ Wiki: TOC, VTOC, Home Forum: Home, Gen, Desktop See Also Subscriptions Faithlife Connect Verbum Now Verbum Cloud Logos 10 Online Only Features Logos 9 Online Only Features Logos 8 Online Only Features Logos 7 Online Only Features Logos 6 Online Only Features All Search Atlas, Faithlife Media, & Faithlife Sermons Atlas Auto Translation Bible Browser Feature Upgrade: Bible Browser Tool shows Feature Set inclusions Books.logos.com – No longer available as of 9 Dec 2022 Announcement: Books from books.logos.com are being moved to the www.logos.com store Community Notes Courses Tool Online needed to download/update templates Docs Menu: Share ESV Hear the Word Audio Bible Factbook Tags Free Resource Preview for unlicensed book Fuzzy Bible Search Logos Free Edition & Verbum Free Edition – Logos 23.0 Guides: Atlas section Bookstore

[Update: I couldn’t figure out how to upload files using this bug report editor in IE browser, so I will try e-mailing it to tech support.]

A kindle.com email address must be assigned to the account by entering “set kindle account to #####@kindle.com” into the command box.

Faithlife Status – Check server issue(s), or follow @FaithlifeDevOps Using the Forums for friendly discussions about Faithlife stuff LBS Platform Feature Comparison: Desktop, Mobile, Web Blogs & News – General Interest & Products by Faithlife Corporation Contact – Faithlife email addresses & phone numbers FAQ : Faithlife, Ebooks, Logos, Verbum, Notes, Connect, Privacy Policy, Faithlife Study Bible, Faithlife TV, Lexham Press, Terms of Service Faithlife Feedback – Help Prioritize Development : Announcement Desktop App Issues Logos Support (LS) + Verbum Support (VS) LS Desktop + VS Desktop LS Support FAQ + VS Support FAQ LS Free Support + VS Free Support LS Optimizing + VS Optimizing LS Remote Assistance LS Report a Problem – PC & Mac VS Report a Problem – Mac VS Report a Problem – PC LS Installing + VS Installing Installing & Indexing Questions – PC & Mac Diagnostic Logging – PC & Mac Screenshot – PC & Mac Windows Screen Reader – PC Windows Troubleshooting

Improved When prompting to enter your password after a password change, the email of the current account will be set.

For Mac, launch Logos, then quickly press and hold Command key until the login screen appears, then release Command key. 2) You will see a login screen similar to this:      If necessary fill in your email address and password.      

Improved the error message when attempting to register with an email address of an existing account.

Contributed by Matthew Lee THESE PROCEDURES ARE NOT SUPPORTED BY LOGOS SO YOU PERFORM THEM AT YOUR OWN RISK!

Bug: Various issues with downloading of Galaxie files Fundamental conflict appears between resources from user’s L3 direct from Galaxie and those available to L4:- 1. gs_bsac_, gs_caj_, gs_dbsj_ files are downloaded but Indexer concludes that “All indexable resources are indexed” and terminates normally until the next time L4 is started or other resources are updated. 2.

Forum link: http://community.logos.com/forums/ Status: invalid – Log files or crash dump are needed (post on forum or with tech support staff).

library.logosBug: Login Required Twice When first logging into library.logos.com (or after clearing cookies), I am forced to login twice.

Social Sharing Implemented share feature in info pane of resource panel for all resources and ‘Selection’ tab of context menu for Bibles for Faithlife, Facebook, Twitter, and email.

Add Add note {Bible Reference} Add note {Bible Reference} in {Note Name} Close Close All closes all panels and returns you to a blank desktop (it has no effect on the Home Page) Close Active Layout in the Layout menu removes the name from the Title bar but doesn’t close any panels.

Screenshot can be helpful to show issue(s) in diagnostic logs.

Faithlife therefore recommends that you only install Beta version(s) on a dedicated testing account (although some brave souls don’t take that advice!

Highlighting Fixed issue where Highlighting styles with Label templates were not being synced when upgrading from Logos 5 to Logos 6.

Improved the error message when attempting to register with an email address of an existing account

Android Reader 9.8.0.0013 Improved - Update support email address - Update support and training links - Passage list compact mode expands to fit verse text Fixes - Terms, Privacy and Forgot Password urls corrected - Notebook title sometimes not showing - Occasional crash when highlighting - Various fixes

Here are some solutions: 1) First, the most common solutions offered by Logos Support http://www.logos.com/L4/support/unabletoconnect 2) Expired security certificates If you’ve checked all of the Logos suggestions, and that didn’t help, another more obscure possible cause is that you’ve got expired security certificates that are causing your machine to view the Logos server as non-trustworthy.

Add support for changing the translation used to view Passage List references (L9 only).

You must be signed into the mobile app with the same login information as your Logos Desktop application in order for the device to show in Logos.

General Issues Presentation Logos 3.0 and Libronix logos are used on the discs

iOS Reader 31.0.0 (40) New Anonymous users will now see cards promoting the benefits of registering for a free Logos account.

Markdown Support The Media Tool supports the following Markdown syntax (provided the font being used supports them).

(See Known Issues.)

Unsupported Obsolete Applications Wiki: TOC, VTOC, Home Forum: Home, General   Logos Desktop App      Logos 9 Desktop App      Logos 8 Desktop App      Logos 7      Logos 6      Logos 5      Logos 4      Libronix Faithlife Free Support     Minimum System Requirements Logos Downloads Archive Logos Release History Logos, Verbum, & Noet application releases prior to 7.18 cannot login to Faithlife servers as of Mon 10 Dec 2018 so resources cannot be downloaded/updated nor user document(s) download/upload/sync.

Operating System Logos Resources Path Windows C:\Users\username\AppData\Local\Logos\Data\random\ResourceManager\Resources – Logos on Windows 7 SP1 or newer Windows C:\Users\username\AppData\Local\Verbum\Data\random\ResourceManager\Resources – Verbum on Windows 7 SP1 or newer macOS /Users/username/Library/Application Support/Logos4/Data/random/ResourceManager/Resources – Logos on OS X 10.5 Leopard or newer macOS /Users/username/Library/Application Support/Verbum/Data/random/ResourceManager/Resources – Verbum on OS X 10.6 Snow Leopard or newer Substitute your computer user name for username random is a randomly generated User Identity which allows multiple Logos users to login and have their own data (e.g. resources) and documents.

Note: removable/external drives are not supported (System Requirements) as they may cause stability & performance issues.

Android Reader 9.8.0.0018 Improved - Add Factbook and Store to bottom navigation bar on tablets - Update support email address - Update support and training links Fixes - Passage list verse text no longer cut off - Terms, Privacy and Forgot Password urls corrected - Notebook title sometimes not showing - Occasional crash when highlighting - Guides not restored - Various other fixes

Known Issues in Greek Videos (General) Presentation Logos 3.0 and Libronix logos are used on the discs

Lectionary and Harmony Support For version 5.1+ Wiki: TOC, VTOC, Home Forum: Home, General Page Contents Dynamic text Syntax Bible Harmony support Lectionary support Dynamic text {{dtext ref=Jn 1:1 }} The big feature driving the Lectionary and Harmony support is the addition of a {{dtext ...}} syntax.

Known Issues by Episode Greek 2 – Alphabet Greek 7 – Nominative Greek 10 – Dative Greek 15 – Conjunctions

iOS Reader 31.0.0 (25) New Anonymous users will now see cards promoting the benefits of registering for a free Logos account.

Forum link: http://community.logos.com/forums/t/31215.aspx Status: resolved Checking on status of review of dump file and log files by tech support/development——support says this is resolved.

The Logos Beta Program Wiki: TOC, VTOC, Home Forum: Desktop Beta    Logos Desktop App    Home, General See Also Beta Warnings and Disclaimers    Update Channels Logos Beta Release Notes    Logos Beta Release History Faithlife Speaks Faithlife Free Support    Minimum System Requirements Logos Help Center    Installing and Updating (Desktop) Verbum Help Center    Installing and Updating (Desktop) Logos Release Notes    Logos Release History Windows Troubleshooting macOS Troubleshooting Page Contents Development Cycle Understanding different versions How do I join the beta program?

Thread Notes Tool Fixed an issue with some formatting issues with notes created in Libronix.

Known Issues in Hebrew Videos (General) Presentation Discs use Logos 3.0 and Libronix logo

Bug: Issues with Berkhof Collection Downloads one .logos4 file but then tries repeatedly to download 18.3 MB of .lbxlls files, getting error 403 on Server.

Bug: Print Issues with Text Comparison Some lines of text cutoff at the bottom of a printed page Software version: 4.1.

Make sure that your forum Display Name is set to something other than your email address otherwise spam bots may get your email address.

Android Reader 8.4.0.0131 New New note indicator icons Library facet filtering Logos 8 Basic (Mobile) license is unlocked when creating a new account Layouts sync between devices on the same Operating System Anchored Note support for remote resources as well as downloaded resources Add Presentations to Biblia Exclude owned products in store links Fixed Fixed internal crash Fixed issue that prevented some books from downloading Fix Audio List crash Fixed crash when creating a Clipping

Social Sharing Implemented share feature in info pane of resource panel for all resources and ‘Selection’ tab of context menu for Bibles for Faithlife, Facebook, Twitter, and email.

Known Mac Alpha Issues Indexing can take from six hours and up Yes, indexing will take a long time, however, indexing seems to be stopping whenever your mac goes to sleep.

Desktop Commands Wiki: TOC, VTOC, Home Forum: Home, General See Also  Logos 9 Commands Updated for Logos version 28+ = new to v10.0+ Using Desktop Commands you can open and close resources, guides, documents and tools, as well as search and perform other tasks via the Command Box.

Android Reader 8.4.0.0110 New New note indicator icons Library facet filtering Logos 8 Basic (Mobile) license is unlocked when creating a new account Layouts sync between devices on the same Operating System Anchored Note support for remote resources as well as downloaded resources Fixed Fixed internal crash Fixed issue that prevented some books from downloading Fix Audio List crash Fixed crash when creating a Clipping

Bug: Various Installation and Indexing Issues This is a compendium of issues with the common theme that they are not easily solved eg.

Android Reader 8.4.0.0104 New New note indicator icons Library facet filtering Logos 8 Basic (Mobile) license is unlocked when creating a new account Layouts sync between devices on the same Operating System Anchored Note support for remote resources as well as downloaded resources Fixed Fixed issue that prevented some books from downloading Fix Audio List crash Fixed crash when creating a Clipping

Known Issues in Greek Videos by Episode Greek 2 – Alphabet Greek 4 – English Grammar Greek 7 – Nominative Greek 10 – Dative Greek 15 – Conjunctions Greek 31 – Word Study

Known Issues Personal Books Books compiled in the beta cycle will expire, at the latest, when 4.3 is shipped to the stable channel due to further changes that will be made.

Added support for user-defined reference ranges.

Logos Downloads Archive Wiki: TOC, VTOC, Home Forum: Home, General   Logos Desktop App      Logos 9 Desktop App      Logos 8 Desktop App      Logos 7      Logos 6      Logos 5      Logos 4 See Also  Faithlife Free Support     Minimum System Requirements  Logos Help Center    Installing and Updating (Desktop)  Verbum Help Center    Installing and Updating (Desktop)  Logos Release Notes     Desktop Commands  Logos 9 Release Notes     Logos 9 Commands  Logos 8 Release Notes     Logos 8 Commands  Logos 7 Release Notes     Logos 7 Commands  Logos 6 Release Notes     Logos 6 Commands  Logos 5 Release Notes     Logos 5 Commands  Logos 4 Release Notes     Logos 4 Commands  Logos Release History     Unsupported Obsolete Applications  Quick Installation onto multiple computers  Quick Installation onto Multiple Macs Unsupported Stable Logos & Verbum versions may be unable to utilize newer resources (worse case scenario

Known Issues in Hebrew Videos by Episode Hebrew 11 – Alphabet 8:24 & 23:45 display letter ‘Ayin’ but may have the wrong Hebrew letter (?).

Known Issue: Copy and Paste from a user’s deskop into a Sermon Document is broken on Windows.

Fixed issue where passages spanning multiple lines were too close vertically to the next passage.

Download the Logos Profiler Support zip file.

Sermon and Illustration Support Wiki: TOC, VTOC, Home Forum: Home, General See also Personal Books Page Contents Feature Syntax Explanation Sample Documents Feature The Personal Book (PB) compiler implements a syntax for Sermons and Illustrations, and you can include slides and handouts.

iOS Reader 8.11.0 (31) New Changed the minimum supported iOS version to 12.4.

Questions are always public, and come from named accounts.

iOS Reader 4.5.0 New Custom reading plans created in the desktop app will sync to your iPhone/iPad Bible Text Only is now available in View Settings Smart selection option is now available in View Settings Fixed Fixed playback of downloaded Mobile Ed videos when the device is offline Lectionaries can now be opened Word Lookup crash fixed (again!)

iOS Reader 22.0.0 (29) With this release, we are aligning our version numbers with our desktop platform.

Fixed presentation control focus issue after clicking quick screen button.

This command will gather your BibleWorks notes, convert them, upload them to the server, and sync them to the Logos desktop applicaiton.

New Features Personal Books Support for hyperlinks created in Word has been added.

Logos Fixed issue preventing Mac users from adding files from Finder into the Shortcut Bar.

New Features Personal Books Bulleted and Numbered lists in Word are supported.

A core component was rewritten in C# and native C++ for greater cross-platform support and performance.

Home Page Added tooltips on the icons (Faithlife, Facebook, Twitter, Email) in the Verse of the Day tile on the Home Page.

The Logos 10 Beta Program Wiki: TOC, VTOC, Home Forum: Desktop Beta    Logos Desktop App    Home    General See Also  Beta Warnings and Disclaimers  Update Channels  Logos Beta Release Notes  Logos Beta Release History  Logos Release Notes  Logos Release History  Windows Troubleshooting  macOS Troubleshooting  Logos Speaks Page Contents Development Cycle Understanding different versions How do I join the beta program?

Added localization support for Spanish in Personal Books panel.

(See known issues.)

Forum link: http://community.logos.com/forums/ Status: invalid If problem is not resolved, please provide logs, or contact Technical Support at tech@logos.com.

Copy Reference will copy the lemma as: URL a link formatted for email or web (ref.ly) Search a search term e.g. lemma.g:πύλη Text e.g. πύλη Visual Copy will open the Media tool for your lemma.

You can access this feature in the panel (“kebab”) menu of the Sermon Manager, in both the desktop software and app.logos.com.

Links to Logos Support and/or user documentation can be found in the Table of Contents.

Fixed formatting issues in error message display.

You can access this feature in the panel (“kebab”) menu of the Sermon Manager, in both the desktop software and app.logos.com.

If your device does not provide access to the Google Play store (e.g. the Kindle Fire), you may manually download the latest APK using the direct download links at the bottom of this page: http://community.logos.com/forums/t/59519.aspx If you discover any issues please create a new post in the forums and include the following info: Description – How were you using the app when the problem occurred.

Reporting Data Problems Wiki: TOC, VTOC, Home Forum: Home, Gen, L4, Mac4 If you encounter bugs or errors in our syntax databases, send an email to syntax@logos.com and explain the problem.

Smart Tags are not supported in Mac versions of Office.

Citations    Citations will now prefer Bible references for Bibles, then page references, then the first supported reference by citation style.

Faithlife therefore recommends that you only install Beta version(s) on a dedicated testing account (although some brave souls didn’t take that advice!

FAQ Frequently Asked Questions Wiki: TOC, VTOC, Home Forum: Home, General See also  Faithlife Support  Remote Assistance  Report a Problem  Windows Troubleshooting  MacOS Troubleshooting Installation and Indexing See Installation and Indexing FAQ Problems  Help!

Android Reader 10.2.0.0340 New Report Typo option has been added back into the selection menu Improved “Translation” has been changed to “Bible” in the Passage List header Fixed Fixed an issue where a line break in Notes would go to the wrong location Fixed an issue where signing in with another account would show error message Fixed an issue where the “Read Later” toast was showing up in the middle of the screen Fixed an issue where the text in a Note would become illegible when deleting

Software version:4.0d Reported by Cheryl Gay System Specs: Desktop | Windows experience index 5.9 | ATI HD 5770 Forum link: http://community.logos.com/forums/ Status: invalid Cheryl – I recommend contacting Customer Support for assistance.

Improved Updated the navigation icons on iPad to better match desktop.

iOS Reader 29.0.0 (7) New We’ve made several updates pertaining to signing in and/or creating an account.

iOS Reader 22.0.0 (0029) With this release, we are aligning our version numbers with our desktop platform.

Forum link: http://community.logos.com/forums/t/27367.aspx http://community.logos.com/forums/t/27446.aspx http://community.logos.com/forums/t/27503.aspx http://community.logos.com/forums/t/27517.aspx http://community.logos.com/forums/t/27646.aspx Status: confirmed Working Solution: From Dave Hooton This is the solution that Tech Support have found:- Delete the NASB95.logos4, NASBOT.lbsrvi, NASBNT.lbsrvi, KJV1900.logos4, KJV1900NT.lbsrvi, and KJV1900OT.lbsrvi files.

iOS Reader 6.3.1.0490 New Offline Greek and Hebrew Word Lookup (requires downloaded Lexicons) Offline Lookup Notes Offline lookup for English Bibles is NOT supported.!

We improved commentary titles in the Passage Guide, using the same format as on desktop.