PC

Logos 5 Diagnostic Logging for Windows

How do I get a diagnostic log?

To turn on logging for one session, hold down the CTRL key as you start Logos and then signin (this will open to a blank layout with Logos 6).
The log files are written to Documents\Logos Log Files or Documents\Verbum Log Files (for Verbum).

To permanently enable logging, download EnableLogging.js by right-clicking it, choose “Save Link As...” or “Save Target As...” and Save it in your Log Files folder (create the folder if necessary). Double-click EnableLogging.js and it should display a dialog box stating that logging has been enabled.

To disable logging, download DisableLogging.js as above, and double-click DisableLogging.js to turn logging off.

What to do if you can’t run JavaScript.

To enable logging

Copy the following three lines into Notepad:-

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Logos4\Logging]
"Enabled"=dword:00000001

Save as “EnableLogging.reg”
If Notepad appends “.txt” to that name you’ll have to rename the file as EnableLogging.reg.
Double click on the file, accept the change, and logging will be enabled.

To disable logging

Repeat the above but with
"Enabled"=dword:00000000

Save as “DisableLogging.reg”

What do I do with the logs?

You will find the log files in a folder called Logos Log Files or Verbum Log Files inside your Documents folder.
Most often you will be asked to upload the logs to the Forum but also try to include the sort of information contained in a Bug Report.

Note that the main activity logs (Logos.log/Verbum.log, LogosIndexer.log/VerbumIndexer.log) are overwritten each time you start Logos,
so it’s best to rename or upload them before you start Logos again. It also helps to compress (zip) the log files before you upload them as they can be very large.

How to “zip” the log files

  1. Select the requested log files:
    To select multiple files, click to select the first one, then hold down the Ctrl key while clicking on subsequent files.
    If there is any doubt about the files you need then zip the appropriate Log Files folder as below.
  2. To zip files in Windows 7/8 or XP:
    Right-click any one of the selected files (or the folder); choose Send to; choose Compressed (zipped) folder.
    A new file will be created and named with the .zip extension. You can rename the file if necessary but keep the .zip extension.
  3. To zip files in Windows Vista:
    Right-click any one of the selected files (or the folder); choose Add to archive...; under Archive Format, select ZIP; click OK.


Logos 6 for OS X

Recommend downloading Logos Logging application that can display then change Diagnostic Logging setting plus use Archive Logs to create zip file.
Report a Problem in Logos for Mac has Logos Logging application screen shot.

Enable Logos 6 logging for one session

To turn on logging, launch Logos 6 for OS X, then quickly press and hold command key until Sign In appears, release command key. Click Sign In

Enable Logos 6 logging always

  1. Quit Logos 6 for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool YES
    Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos 6 for OS X
  5. Optional – Quit Terminal

How to Report Bugs in Logos 6 for OS X

Crash and Log files are written to ~/Library/Application Support/Logos4/Logging folder (~ is your personal home directory). By default, OS X Mavericks hides ~/Library folder, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Disable Logos 6 logging always

  1. Quit Logos 6 for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool NO
    Note: use defaults read command to display current setting, if “does not exist” or value of 0, then Logging is Disabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos 6 for OS X
  5. Optional – Quit Terminal

Logos 5 for OS X

Recommend downloading Logos Logging application that can display then change Diagnostic Logging setting plus use Archive Logs to create zip file.
Report a Problem in Logos 5 for Mac has Logos Logging application screen shot.

Enable Logos 5 logging for one session

To turn on logging, launch Logos 5 for OS X, then quickly press and hold command key until Sign In appears, release command key. Optional: click “Use Blank Layout” Click Sign In

Enable Logos 5 logging always

  1. Quit Logos 5 for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool YES
    Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos 5 for OS X
  5. Optional – Quit Terminal

How to Report Bugs in Logos 5 for OS X

Crash and Log files are written to ~/Library/Application Support/Logos4/Logging folder (~ is your personal home directory). By default, OS X Lion hides ~/Library folder, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Disable Logos 5 logging always

  1. Quit Logos 5 for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool NO
    Note: use defaults read command to display current setting, if “does not exist” or value of 0, then Logging is Disabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos 5 for OS X
  5. Optional – Quit Terminal


Verbum for OS X

Faithlife Corporation Development has not (yet) created Verbum Logging application for OS X.

Enable Verbum logging for one session

To turn on logging, launch Verbum for OS X, then quickly press and hold command key until Sign In appears, release command key. Optional: click “Use Blank Layout” Click Sign In

Enable Verbum logging always

  1. Quit Verbum for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.verbum LoggingEnabled -bool YES
    Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
    1. defaults read com.logos.verbum LoggingEnabled
  4. Launch Verbum for OS X
  5. Optional – Quit Terminal

How to Report Bugs in Verbum for OS X

Crash and Log files are written to ~/Library/Application Support/Verbum/Logging folder (~ is your personal home directory). By default, OS X Lion hides ~/Library folder, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Disable Verbum logging always

  1. Quit Verbum for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.verbum LoggingEnabled -bool NO
    Note: use defaults read command to display current setting, if “does not exist” or value of 0, then Logging is Disabled
    1. defaults read com.logos.verbum LoggingEnabled
  4. Launch Verbum for OS X
  5. Optional – Quit Terminal


Mac

Recommend downloading Logos Logging application that can display then change Diagnostic Logging setting plus use Archive Logs to create zip file.

Enable Mac logging for one session

To turn on logging, launch Logos 4 Mac, then quickly press and hold command key until Sign In appears, release command key. Optional: click “Use Blank Layout” Click Sign In

Enable Mac logging always

  1. Quit Logos 4 Mac application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos_Bible_Software_4 LoggingEnabled -bool YES
    Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
    1. defaults read com.logos.Logos_Bible_Software_4 LoggingEnabled
  4. Launch Logos 4 Mac
  5. Optional – Quit Terminal

How to Report Bugs in Logos 4 Mac

Crash and Log files are written to ~/Library/Application Support/Logos4/Logging folder (~ is your personal home directory). By default, OS X Lion hides ~/Library folder, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Disable Mac logging always

  1. Quit Logos 4 Mac application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos_Bible_Software_4 LoggingEnabled -bool NO
    Note: use defaults read command to display current setting, if “does not exist” or value of 0, then Logging is Disabled
    1. defaults read com.logos.Logos_Bible_Software_4 LoggingEnabled
  4. Launch Logos 4 Mac
  5. Optional – Quit Terminal



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