Diagnostic Logging


A diagnostic log is a detailed report of what the Logos program is doing and it is used to diagnose problems.
When you are requested to submit logs you need to enable logging, and then try to reproduce the problem.
When finished you can continue logging or disable logging as shown below.
Screenshot can be helpful to show issue(s) in diagnostic logs.

Page Contents


PC

How do I get a diagnostic log?

To enable logging, download EnableLogging.js by right-clicking the link, choose “Save Link As...” or “Save Target As...”
and save it in your Documents folder.
Double-click EnableLogging.js and it should display a dialog box stating that logging has been enabled.
Then start Logos, and try to reproduce the problem you encountered earlier.
The diagnostic log files will be stored in Documents\Logos Log Files or Documents\Verbum Log Files (for Verbum).

To disable logging, download DisableLogging.js as above, and double-click DisableLogging.js to turn logging off.

Note that you can enable logging for one session by holding down the CTRL key as you start Logos, and then signing in (this will open to a blank layout with Logos 6+).

When specifically requested use the Logos Windows Profiler Utility to get a sample of their processes.

What to do if you can’t run JavaScript

To enable logging

Open a regular (not Admin) Command Prompt and enter the following command:

reg add HKCU\Software\Logos4\Logging /v Enabled /t REG_DWORD /d 1

To disable logging

Open a regular Command Prompt and enter the following command:

reg add HKCU\Software\Logos4\Logging /v Enabled /t REG_DWORD /d 0

What do I do with the logs?

You will find the log files in a folder called Logos Log Files or Verbum Log Files inside your Documents folder.
Compress (zip) the log files folder before you start Logos again, and then Upload the logs to the Forum .

How to “zip” the Log Files

  1. In Windows 7/8/10:
    Right-click the folder, choose Send to, then Compressed (zipped) folder.
    A new file will be created and named with the .zip extension. You can rename the file if necessary but keep the .zip extension.
  2. In Windows Vista:
    Right-click the folder, choose Add to archive.... Under Archive Format select ZIP, then click OK.


Mac

Recommend downloading Logos Logging application that can display then change Diagnostic Logging setting plus use Archive Logs to create zip file.

Faithlife Mac Support includes Report a Problem in Logos for Mac that includes current stable forum for reporting a problem. For Beta and unsupported releases, please use appropriate forum: Check Forums for recent issue(s)

Enable Logging for one session on Mac

To turn on diagnostic logging for one session, launch application, then quickly press and hold command key until Sign In appears, release command key. Click Sign In
Keyboard Shortcuts for Mac includes Sign In tip plus screen shot showing command key.

Report Application Problem on Mac

Tip: Some issues go away after restarting Mac.

Faithlife Mac Support includes Report a Problem for Mac. OS X Troubleshooting has Check Forums for recent issue(s) with forum links for Beta, Stable, and Unsupported releases.

Logos Logging application can show then optionally change diagnostic logging for Logos and Verbum, refer to Report a Problem for Mac for details.

  • Indexer diagnostic logging only happens when Logging is Enabled
  • When appropriate, upload screen shot(s) using adding a picture to a post steps. You can press Command-Shift-3 to take a screenshot, then use Preview: File => New from Clipboard, File => Save as (recommend PNG format), use paperclip button in post editor to upload screenshot.

Option: if you do not want to post your logs of a supported Stable releases for public viewing, you can email your zip file to Tech Support, see Contact for email address.

Application User’s Library Application Support folder with Logging
Logos /Users/username/Library/Application Support/Logos4/Logging
Verbum /Users/username/Library/Application Support/Verbum/Logging
Noet /Users/username/Library/Application Support/Noet/Logging

Manually Enable Logging always on Mac

Alternative to using Logos Logging application

  1. Quit Logos application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool YES
    Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos application
  5. Optional – Quit Terminal
Application Parameter List (plist)
Logos com.logos.Logos
Verbum com.logos.Verbum
Noet com.logos.Noet

Manually Disable Logging always on Mac

Alternative to using Logos Logging application

  1. Quit Logos application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool NO
    Note: use defaults read command to display current setting, if “does not exist” or value of 0, then Logging is Disabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos application
  5. Optional – Quit Terminal



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