Diagnostic LoggingDiagnostic Logging
Wiki: TOC, VTOC, Home
Forum: Home, General
See also
Uploading Logs
Bug Report
Screenshot
Logos Help Center
Report a Problem
A diagnostic log is a detailed report of what the Logos program is doing and it is used to diagnose problems.
Martin Potter,
2023 November
Uploading LogsUploading Logs
Wiki: TOC, VTOC, Home
Forum: Home, General
When you’ve completed your Bug Report in the Forums, you need to attach a copy of the Logs that were indicated by the wiki article Diagnostic Logging.
Dave Hooton,
2022 November
Bug ReportIf possible please follow the directions for Diagnostic Logging and Uploading Logs to include a diagnostic log with your post.
Dave Hooton,
2013 February
Windows TroubleshootingDiagnostic Logs
Logs record the activity of the software in a way that assists identification of the feature or module that is causing a problem.
Dave Hooton,
January 21
Mac and PC User Interface DifferencesMac and PC User Interface Differences
Wiki: TOC, VTOC, Home
Forum: Home, General
See also
Keyboard Shortcuts For Mac
Keyboard Shortcuts For Windows
Logos 4 Mac
Mac Release Notes and History
Page Contents
Common Experience
Default File Path
Easter Egg – Mac only
Feature Parity – Mac needs some improvements
Floating Window
Indexer Icon
Keyboard Shortcuts
Logging
Microsoft Word Hyperlinks
Morphology Pop-up
Notes Spell Check
Printing & Export
Program Icon
Program Scaling
Resource Update
Right Click
Search – Handouts
Screen layout
File
Guides
Layouts
Tools
Common Experience
Logos for Mac and Logos for PC share code base – most items function identically on both platforms (including right and left mouse click options in File, Guides, and Layouts menus).
Admin,
2022 April
Logos Windows Profiler UtilityLogos Windows Profiler Utility
Important Note
This is not a “general purpose” diagnostic tool.
Bradley Grainger (Logos),
2017 May
Quick Installation onto Multiple MacsOption: can open diagnostic log to verify scan path added:
Logos Application Diagnostic Log
Logos /Users/username/Library/Application Support/Logos4/Logging/Logos.log
Verbum /Users/username/Library/Application Support/Verbum/Logging/Verbum.log
After scan path command is entered, scanning begins immediately.
Keep Smiling 4 Jesus :),
2023 February
Mac TroubleshootingDiagnostic logging was enabled until Logos 4.3 Beta 5 (version 4.30.0.0586), when default was changed to improve performance, Logos Logging application can show then optionally change diagnostic logging, refer to Mac Diagnostic Logging for details
Enable Mac Diagnostic Logging (always includes indexer logging)
Repeat buggy issue OR crash (unexpected disappearance) in Logos 4 Mac
Immediately after Logos 4 Mac issue repeats OR crashes (and before relaunching), open a Finder window, press Command-Shift-G, and enter “~/Library/Application Support/Logos4” (without the quotation marks) in sheet that pops up, then press OK.
Admin,
2022 April
Logos 4.3 Beta 5Diagnostic Logging
Full Logging has been disabled to improve performance in the program.
Melissa Snyder,
2011 May
OS X TroubleshootingLogos Help Center (LHC) includes What to do if Logos crashes & How-to-Enable-and-Submit-Log-Files with macOS Logging selection box.
Keep Smiling 4 Jesus :),
2023 January
Delete Unlicensed ResourcesThe deleted files will be listed in the Logos.log if Diagnostic Logging is active.
Dave Hooton,
2023 February
macOS TroubleshootingLogos Help Center (LHC) includes What to do if Logos crashes & How-to-Enable-and-Submit-Log-Files with macOS Logging selection box.
Keep Smiling 4 Jesus :),
2023 February
The Logos 8 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Jason Cook,
2022 January
Logos 7.11 Beta 3If Controlled Folder Access is turned on Logos Logs will now be saved in %LOCALAPPDATA%\Logos\Logos Log Files and %LOCALAPPDATA%\Logos Log Files.
Philana R. Crouch,
2017 November
Bug: Can’t start LogosI enabled the logs and all the logs contain this line:
System.Data.SQLite.SQLiteException: The database disk image is malformed
database disk image is malformed
I’ll try to upload the logs as well.
Melissa Snyder,
2010 December
Logos 4.3Diagnostic Logging
Full Logging has been disabled to improve performance in the program.
Melissa Snyder,
2011 August
LOGOS 5 CRASHINGIf you crash on startup, hold down ‘control’ when you startup the program and make offline selection in order to run the program in diagnostic mode and then remove NRSV bible from the Preferred Bible list on the Homepage.
Wilson Mar,
2013 February
library.logosBug: Login Required Twicelibrary.logosBug: Login Required Twice
When first logging into library.logos.com (or after clearing cookies), I am forced to login twice.
Jacob Hantla,
2009 December
Logos Bible Software WikiFaithlife Status – Check server issue(s), or follow @FaithlifeDevOps
Using the Forums for friendly discussions about Faithlife stuff
LBS Platform Feature Comparison: Desktop, Mobile, Web
Blogs & News – General Interest & Products by Faithlife Corporation
Contact – Faithlife email addresses & phone numbers
FAQ : Faithlife, Ebooks, Logos, Verbum, Notes, Connect, Privacy Policy,
Faithlife Study Bible, Faithlife TV, Lexham Press, Terms of Service
Faithlife Feedback – Help Prioritize Development : Announcement
Desktop App Issues
Logos Support (LS) + Verbum Support (VS)
LS Desktop + VS Desktop
LS Support FAQ + VS Support FAQ
LS Free Support + VS Free Support
LS Optimizing + VS Optimizing
LS Remote Assistance
LS Report a Problem – PC & Mac
VS Report a Problem – Mac
VS Report a Problem – PC
LS Installing + VS Installing
Installing & Indexing Questions – PC & Mac
Diagnostic Logging – PC & Mac
Screenshot – PC & Mac
Windows Screen Reader – PC
Windows Troubleshooting
Keep Smiling 4 Jesus :),
2023 March
Logos 8.4 Beta 4Logging
Added new logging to track when resources are removed, this is cumulative rather than for each session.
Philana R. Crouch,
2019 April
Logos 7.6 RC 3Additional logging to help with future issue reports
Philana R. Crouch,
2017 May
Logos 4.5a Beta 2New Features for Mac
Logging
Implemented creation of Logos4Error.log file when errors occur, even if logging isn’t enabled (this matches an existing Windows feature.)
Bradley Grainger (Logos),
2012 January
Logos 28.0 RC 1Logos 28.0 RC 1
Version: 28.0.32
Release Date: September 5, 2023
Bug Fixes
Reporting
Improved logging for crash reports.
Savanna Lineberger,
2023 September
Bug: Crash: SR7: Hang on start-upForum link: http://community.logos.com/forums/t/7418.aspx
Status: invalid – Bradley Grainger can’t reproduce this problem, but has added some more diagnostic code in case it does ever happen again.
Bradley Grainger (Logos),
2010 January
How to ask for help.), then we usually want to see some logs from the desktop and mobile applications before we can help.
Dave Hooton,
2023 May
iOS Reader 4.6.4iOS Reader 4.6.4
New
Improved logging for “Report a Problem”
Smarter loading of text range note attachments
Fixed
Opening Note Documents should no longer crash the app
Deleting History items should no longer crash the app
Kevin Byford (Faithlife),
2015 July
Logos 7.11 Beta 2Thread
Startup
Fixed bug where Work Offline option was missing when logging in.
Philana R. Crouch,
2017 October
Bug: Logos 4.0d crashes upon displaying anythingMy log fileshttp://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/2451.Logos-Log-Files.zip
Running on Vista-32bit Acer Aspire 5100 Turion AMD X2 Mobile technology TL-52 1.60 Ghz with 2gig of ram.
Bradley Grainger (Logos),
2010 August
Logos 4.5 SR-2New Features for Mac
Logging
Implemented creation of Logos4Error.log file when errors occur, even if logging isn’t enabled (this matches an existing Windows feature.)
Bradley Grainger (Logos),
2012 January
Android Reader 4.6.4Android Reader 4.6.4
Improved
Improved crash logging and reporting
Kevin Byford (Faithlife),
2015 August
Logos 8.5 Beta 3New Features for Windows
Logging
Moved the default logging folder location to:
%LocalAppData%\Faithlife\Logs\Logos\
%LocalAppData%\Faithlife\Logs\Verbum\
Changes
Search
Removed the “Search (while typing)” option from Bible Search.
Philana R. Crouch,
2019 May
Logos 7.8 RC 2If you experience any issues, please post your logs and any reproduction steps in the Logos Desktop Beta Forum.
Philana R. Crouch,
2017 July
Logos 9.3 RC 1Logos 9.3 RC 1
Version: 9.3.0.0039
Released: February 23, 2021
New Features
My Library
Added some additional logging.
Philana R. Crouch,
2021 February
Bug: Crash on Start upIf the program continues to crash, please enable logging and post logs on the Logos 4 forum, or contact customer support at 800-875-6467
Melissa Snyder,
2010 September
Logos 7.14 RC 1Improvements
Sign-In
Updated the log-in screen brand icons.
Philana R. Crouch,
2018 March
Bug: Problem with Merge Index whether user requested or automaticBug: Problem with Merge Index whether user requested or automatic
Typical log entry is:
Error Program Unhandled exception: System.ArgumentOutOfRangeException: document id 2527 is outside valid range of [1, 2527)
Software version: 4.0a.
Melissa Snyder,
2010 February
Android Reader 8.12.2.0031Android Reader 8.12.2.0031
Fixed
- Fixed potential Notes sync issue
- Prevent attempted use of Notes when not logged in
Martin Denham (Faithlife),
2020 April
4.0b Beta 10When the application crashes, it will write a short crash report to My Documents\Logos Log Files\*Crash.txt; this will occur whether or not logging is enabled.
Scott Alexander,
2010 February
The Logos 6 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Admin,
2022 April
The Logos 10 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Keep Smiling 4 Jesus :),
2023 February
Logos 7.9 RC 1Improvements
Performance
Modified ngen to hide the process log and launch Logos.
Philana R. Crouch,
2017 August
Logos 5.1 RC 2Startup
Fixed crash which could occur when logging in with incorrect credentials.
Kelly Flones,
2013 June
Android Reader 8.8.0.0021Android Reader 8.8.0.0021
Improved
- Potential crash log improvement
Fixed
- Various bug fixes
Martin Denham (Faithlife),
2019 November
Bug: Logos 4 Indexer CrashForum link: http://community.logos.com/forums/
Status: invalid If indexer crash has not been resolved, please provide logs or contact Customer Support.
Melissa Snyder,
2011 June
Logos 7.11If Controlled Folder Access is turned on Logos Logs will now be saved in %LOCALAPPDATA%\Logos\Logos Log Files and %LOCALAPPDATA%\Logos Log Files.
Philana R. Crouch,
2017 November
Logos 6.2 Beta 2Logos
Fixed numerous crashes in various areas in the application that had been reported by our automatic crash logging.
Angela Murashov,
2015 March
iOS Reader 5.2.2Fixed
The Verse of the Day is now properly localized (in the Biblia app)
Internal crash log report fixes
ilian,
2016 April
Logos 7.8 RC 1If you have any unexpected behavior with startup or indexing, please inform us on the forums and post logs if available.
Philana R. Crouch,
2017 July
The Logos 4 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Admin,
2022 April
Logos 8.5Logging
Moved the default logging folder location to:
%LocalAppData%\Faithlife\Logs\Logos\
%LocalAppData%\Faithlife\Logs\Verbum\
Bug Fixes
Canvas
Fixed a bug that prevented Word Info Cards from showing up.
Philana R. Crouch,
2019 May
ProcDumpCreating a Hang Dump
The instructions are the same as above, except in step 2, run
Logos4: procdump -h -x "%LOCALAPPDATA%\Logos4\System\Logos4.exe" Logos4.dmp
Logos5: procdump -h -x "%LOCALAPPDATA%\Logos5\System\Logos.exe" Logos5.dmp
Collecting Diagnostics for the Indexer
If the Logos 4 Indexer is hanging or crashing, use the same instructions as above, but change Logos4.exe in the commands to Logos4Indexer.exe
Bradley Grainger (Logos),
2014 October
The Logos Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Keep Smiling 4 Jesus :),
March 25
Logos 4.5b Beta 1SQLite errors are logged to the application error log.
Mark Barnes,
2012 March
Logos 8.4Logging
Added new logging to track when resources are removed.
Philana R. Crouch,
2019 April
Bug: Cannot update SR-2 to SR-3Bug: Cannot update SR-2 to SR-3
Whether from the web or automatic download, logs show that the downloaded msi is SR-2 and there is nothing to update.
Melissa Snyder,
2010 February
Logos 4.5b Beta 6Social Sharing
Clicking the Faithlife icon in the info pane for Bibles will display a web page with a runtime error if Faithlife.com is not already logged into a user account.
Bradley Grainger (Logos),
2012 April
Logos 4.5c Beta 1Known Issues
Synchronization
Some users may see a yellow “sync error” icon and have the following text logged in Logos4Error.log (see this thread): Request: GET https://librarycatalogapi.logos.com/collections/v1/sync (status InternalServerError
Bradley Grainger (Logos),
2012 May
Logos Not StartingYou should also provide log files from your attempt to start Logos.
Dave Hooton,
2022 November
The Logos 5 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Admin,
2022 April
The Logos 9 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Keep Smiling 4 Jesus :),
2022 October
Logos 4.5bSQLite errors are logged to the application error log.
Tonya J Ross,
2012 May
Installing Libronix BooksThus, while it remains possible to install and run Libronix on a Windows desktop, this installation can no longer connect to Libronix servers to sychronize your licenses)
Associate License Online
Log into Logos.com OR forums OR Faithlife with your Faithlife account
Use https://www.logos.com/Redeem
Enter your product key (OR serial #)
Call Customer Service
You call 1 (800) 875-6467 (US), 0871-218-1700 (UK)
Sample Conversation
ring, ring
Receptionist: Logos Bible Software, how may I direct your call?
Admin,
2022 April
Logos 6.0b SR-1Personal Book Builder
Fixed crash when building Personal Book if the Logging folder didn’t have read/write/execute permissions correctly set.
Angela Murashov,
2015 January
Logos 6.9 RC 1Updater
Fixed a patching error when downloading new resources and updating existing resources resulting in “Catastrophic failure” in the log.
Steve Workman,
2016 January
Cannot connect to Logos serversNote that the expiration of your certificates might have been caused by you changing the date/time on your machine.
3) Proxy server problems
This is one more possible obscure cause (Windows):
Check the log file for an error like this: “The remote server returned an error: (514) Web Acceleration Client Error (514) – Proxied HTTPS Request Not Supported.”
Dave Hooton,
2013 February
FAQHow do I upload log files to the Logos Forums?
Dave Hooton,
2022 October
Logos 4.6a Beta 1Log In Screen
Fixed bug which prevented the “Why?”
Ann Boyles,
2012 September
The Logos 7 Beta ProgramReporting Problems
You should have logging permanently enabled because you will be expected to upload logs for diagnostic purposes to the Logos Desktop Beta forum , especially after a crash.
Jason Cook,
2022 January
Import Sermon MetadataIf a reference cell cannot be parsed, the software will skip that field, and leave a warning message in the log.
Adam Borries (Logos),
2021 February
Logos 4.5Entering this command will download all of the sync items on the server and compare them to the sync items on the client, reporting any mismatches to the Logos4.log (if logging is enabled) as well as to a new “Logos4Error.log.”
Bradley Grainger (Logos),
2012 January