How to ask for help
The Logos forums are full of people who are willing to help with any question or problem you might have with Logos.
Some are Logos staff, most are Logos users who volunteer their time.
How to get an answer — without even asking!
Search the forums to see if your question has already been answered. Unfortunately, the “Search this site” box doesn’t work too well, so you’ll need to use Google. Search for site:community.logos.com/forums searchterms, or just click this link then add your search terms at the end of the search box.
If you can’t find the answer to your question, go ahead and ask by creating a new thread.
How to ask a great question
- If your question is a “How do I....?” question, please let us know clearly what you’re trying to do, and perhaps give us an example.
- If your question is about something going wrong (e.g. a crash, an error message, Logos being very slow, or search results are wrong, etc.), then we usually want to see some logs from the desktop and mobile applications before we can help. It also helps if we know about the app version you use and the version of your Operating System.
Make sure you have a clearly worded subject and description in order to help you to solve the problem. “Logos sucks!” is a bad subject, and will likely get you lots of replies telling you that Logos doesn’t suck. “BUG: Verbum is slow to close” or “Crash: Logos crashes every time I open it” are better subjects.
How to create a discussion thread
- First learn about the applicable forums
- Then you can “Write a New Post”
- Finally, be nice to us! Computers can be frustrating, but that’s almost certainly not the fault of the person who will be trying to help you. “Please” and “thank you” go a long way.
You can track your contributions/questions via My Discussions.
How to upload logs
- For the Desktop application
- The mobile forums (above) have a thread about logs.