Downloading Stuck at Zero Percent

Wiki: TOC, VTOC, Home
Forum: Home, General

Here are some things to try:

1. Make sure you have “Automatically Start Downloads” set to Yes and “Use Internet” set to Yes (in Tools | Program Settings).

2. Try closing Logos, deleting the following folders, and then restarting Logos.
Note that {UserName} is your user name; omit the {}; and {random} is some random folder name unique to your computer, but it will be the same in each instance below.)

Folder locations if running Windows 7+:

C:\Users\{UserName}\AppData\Local\Logos\Data\{random}\UpdateManager
C:\Users\{UserName}\AppData\Local\Logos\Data\{random}\DownloadManager
C:\Users\{UserName}\AppData\Local\Logos\Data\{random}\CloudResourceManager

Folder locations if running MacOS:

/Users/{username}/Library/Application Support/Logos4/Data/{random}/UpdateManager
/Users/{username}/Library/Application Support/Logos4/Data/{random}/DownloadManager
/Users/{username}/Library/Application Support/Logos4/Data/{random}/CloudResourceManager

3. Try rebooting your computer

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