How do I get a diagnostic log?

To enable logging for one session, hold down the CTRL key as you start Logos and then sign in (it will open to a blank layout).

To enable permanent logging, download EnableLogging.js by right-clicking the link, choose “Save Link As...” and save it in a convenient folder.
Double-click the file, or right-click the file and select Open with > Microsoft Windows Based Script Host.
A dialog box should open stating that logging has been enabled.

Then start Logos, and try to reproduce the problem you encountered earlier.

To disable permanent logging, download DisableLogging.js and run it as above.

reg add HKCU\Software\Logos4\Logging /v Enabled /t REG_DWORD /d 1

reg add HKCU\Software\Logos4\Logging /v Enabled /t REG_DWORD /d 0

What do I do with the logs?

You will find the log files in %LocalAppData%\Faithlife\Logs\Logos or %LocalAppData%\Faithlife\Logs\Verbum.
Versions earlier than 8.5 stored them in Logos Log Files or Verbum Log Files, in the Documents folder.
Compress (zip) the log files folder before you start Logos again, and then Upload the logs to the Forum .

Enable Logging for one session on Mac

To turn on diagnostic logging for one session, launch application, then quickly press and hold command key until Sign In appears, release command key. Click Sign In
Keyboard Shortcuts for Mac includes Sign In tip plus screen shot showing command key.

Report Application Problem on Mac

Tip: Some issues go away after restarting Mac.

Logos Help Center (LHC) includes How-to-Enable-and-Submit-Log-Files with Mac selection box. Verbum Help Help Center (VHC) includes How-to-Enable-and-Submit-Log-Files with Mac selection box. OS X Troubleshooting has Check Forums for recent issue(s) with forum links for Beta, Stable, and Unsupported releases.

Logos Logging application can show then optionally change diagnostic logging for Logos and Verbum, refer to Report a Problem for Mac for details.

• Indexer diagnostic logging only happens when Logging is Enabled
• When appropriate, upload screen shot(s) using adding a picture to a post steps. You can press Command-Shift-3 to take a screenshot, then use Preview: File => New from Clipboard, File => Save as (recommend PNG format), use paperclip button in post editor to upload screenshot.

Option: if you do not want to post your logs of a supported Stable releases for public viewing, you can email your zip file to Tech Support, see Contact for email address.

Manually Enable Logging always on Mac

This information no longer applies to recent versions as Logos/Verbum on macOS no longer use defaults to control logging.
Alternative to using Logos Logging application

1. Quit Logos application
2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
3. defaults write com.logos.Logos LoggingEnabled -bool YES
   Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
   1. defaults read com.logos.Logos LoggingEnabled
4. Launch Logos application
5. Optional – Quit Terminal

Manually Disable Logging always on Mac

This information no longer applies to recent versions as Logos/Verbum on macOS no longer use defaults to control logging.
Alternative to using Logos Logging application

1. Quit Logos application
2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
3. defaults write com.logos.Logos LoggingEnabled -bool NO
   Note: use defaults read command to display current setting, if “does not exist” or value of 0, then Logging is Disabled
   1. defaults read com.logos.Logos LoggingEnabled
4. Launch Logos application
5. Optional – Quit Terminal