Creating a Crash Dump with ADPlus

If instructed to by Tech Support, please follow these instructions to create a crash dump of Logos 4:

1. Install the Debugging Tools for Windows (32-bit version)
   • Download and install from http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi
   • If prompted to choose a “Complete” or “Custom” install, choose “Complete”.
   • Make a note of where the Tools are installed; this folder will be referred to as DBGTOOLS in the rest of these instructions.
   • On 32-bit Windows, it’s usually C:\Program Files\Debugging Tools for Windows (x86)
   • On 64-bit Windows, it’s usually C:\Program Files (x86)\Debugging Tools for Windows (x86)
2. Open an Administrator Command Prompt. In that command prompt, enter the following commands (replacing DBGTOOLS with the full path to where Debugging Tools for Windows is installed):
   • cd DBGTOOLS
   • cscript ADPlus.vbs -crash -NoDumpOnFirst -MiniOnSecond -sc "%LOCALAPPDATA%\Logos4\System\Logos4.exe"
3. Several message boxes may be displayed; click OK on each.
4. Logos 4 will launch (but no splash screen will be displayed); wait for it to open, which may take longer than normal.
5. Perform the action that caused the crash. When the crash happens, the program will seem to hang while debugging information is collected. If prompted to close Logos 4, close it.
6. Open Windows Explorer to the DBGTOOLS folder. There should be a subfolder whose name begins with “Crash_Mode”. (If there are multiple folders, pick the one with the latest date.)
7. Zip up that “Crash_Mode” subfolder and email the zip file to your tech support contact.
8. Once you have confirmed receipt of the crash dump, you can delete the “Crash_Mode” subfolder to save disk space.